Sunday, January 15, 2017
How to fix a Nokia Lumia that has frozen or wont start
How to fix a Nokia Lumia that has frozen or wont start
Technical Level : Intermediate
Summary
This wiki article walks you through the procedure you can try if your phone goes into a bricked state (as a last resort before contacting Nokia Care).
Details
If your Nokia Lumia stops responding, appears to be stuck or isnt starting, you can give Nokias Software Recovery Tool a try before sending your phone off to Nokia Care. The tool can also be used on phones that appears to have software problems or software update problems. The tool is meant for home use and will only work with Windows Phone 8 devices.
Please note that your phone will be reset to factory status when using this tool. .
Start by downloading and installing Nokia Software Recovery Tool (for Windows 8.x and 7) from here:
http://download.fds-ncom.nokia.com/supportFiles/phones/files/recovery/NokiaSoftwareRecoveryToolInstaller.exe
When the installation has finished, start the application and the main screen will appear:
Summary
This wiki article walks you through the procedure you can try if your phone goes into a bricked state (as a last resort before contacting Nokia Care).
Details
If your Nokia Lumia stops responding, appears to be stuck or isnt starting, you can give Nokias Software Recovery Tool a try before sending your phone off to Nokia Care. The tool can also be used on phones that appears to have software problems or software update problems. The tool is meant for home use and will only work with Windows Phone 8 devices.
Please note that your phone will be reset to factory status when using this tool. .
Start by downloading and installing Nokia Software Recovery Tool (for Windows 8.x and 7) from here:
http://download.fds-ncom.nokia.com/supportFiles/phones/files/recovery/NokiaSoftwareRecoveryToolInstaller.exe
When the installation has finished, start the application and the main screen will appear:
The procedure to restore your phone using Nokia Software Recovery Tool is as follows:
1.Disconnect all phones from your computer and click the big button titled My phone does not start up or respond.
2.A new screen will appear asking you to disconnect any phones, simply click Continue.
3.Now connect the phone to your PC (using the USB cable that came with the phone).
4.Finally you will be notified about the version that will be installed on your phone and you need to click Install to start the flashing your phone.
Nokia Software Recovery Tool will then download and install the latest ROM available for your phone.
Too complex or cant get it to work?
If this is too complex or you just cant get it to work, contact your local Nokia Care center.
Source: Windows Forum
Writer : 7thSense
Available link for download
